FAQ
Do I have to go in the water?
No, its up to you, but most dogs will be keener to swim if they have their owner in with them.
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Do I just walk in when I get there?
No, please don't! We don't have a reception area so you would be walking into the pool room - and potentially somebody else's swim. We know you are coming so please wait until we come to let you in.
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What do I bring?
Towels for humans and dogs, their favourite toy and some yummy treats. We have a changing room to dry off and change in after but please come as prepared to swim as you can as this may already be occupied already by the previous swimmer- changing time before is part of your swim time.
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What do I wear in the pool?
Anything you are comfortable in, long sleeved tops help prevent scratches which can happen. You do not need special footwear.
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Will there be other people and dogs there during my booking?
No, all sessions are private so only you and those in your booking will be in the pool area. There is a changing and drying room which may be occupied by the group previous but our one way system and on lead rule will make sure dogs do not meet.
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Can I get photos of my swim?
We are happy to use your phones to take photos and videos for you. If we are available we can use our phone and then whatsapp media to you later, but we cannot guarantee that there will be footage of your swim.
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Do you have showers?
No, we just don't have space unfortunately. We do have a lovely changing room where you can change comfortably and dry doggies off.
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My dog can be reactive to dogs and to people, is that a problem?
No, not at all. All sessions are private to you and we have a one way system in place so dogs won't bump into each other indoors. On any session booking you can leave notes to makes us aware of any possible issues so that we are prepared. We are happy to stay in the background if needed but we are always on site.
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Can my puppy come for a swim?
We recommend dogs are at least 4 months before they come.
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Do you have toys and life jackets?
Yes all our pool toys are free to use, and our life jackets are available if needed. We are happy to select a size and fit it to your dog.
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Can I come on my own with my dog?
Yes, we are always on site and we offer help to anyone who needs it, so being on your own does not mean you cannot do all you want to do.
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Can all dogs swim?
In general yes, although some breeds are naturally more able or keen than others. Short faced dogs, such as pugs etc, are not well suited and greater care must be taken to keep their heads above the water. If in doubt please check with your vet.
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What temperature is the pool?
The pool temp is currently averaging 28 degrees. It is appropriate for dogs who expend a lot of energy in the pool and get very warm. It is NOT set for optimum human comfort, but should be plenty warm enough.
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How do I find you?